Amazon Prime Video has quickly become a household name. With the purchase of an Amazon membership, you have access to a plethora of free video material as well as free two-day shipping. While most smart TVs support the app, some Sony TV users are reporting concerns about the app not working.
If the Sony TV Prime video isn’t working, check to see if your internet connection is reliable and strong enough to handle the app. Check for any pending Sony TV software upgrades or Prime Video app updates. Clear the memory cache on your Sony TV.
Sony televisions are among the finest in the smart TV category. Issues are to be expected with any technological gadget; however, this article will assist in troubleshooting some common Sony TV issues with the Amazon Prime Video app.
Why Is Amazon Prime Not Working On Your Sony TV?
You’ve taken a seat on the couch. With the remote in hand. You decide to use the Amazon Prime Video app. There is no action. Nothing occurs no matter how many times you try. Why isn’t Prime Video loading?
In general, if there are any outstanding upgrades, Prime Video will not load/play on Sony TV. Old data from earlier upgrades will interfere with any new data that tries to enter. As a result, the Prime Video app does not load or play.
If the app does not display in the device menu, it means that your device does not support the Prime Video app or that you are using it in an unsupported area or nation. Check that the TV’s time and date settings are accurate.
The most typical reasons for Prime Video not working include a bad internet connection, hardware, or software difficulties with your device, or when their server is unavailable. In such a scenario, you should check to see if Amazon Prime Video servers are operational.
You can attempt a variety of methods to resolve Amazon Prime Video not working on your devices. Whether you’re attempting to access the service on your TV, PC, or mobile device, this article will assist you in determining the source of the problem and resolving Prime Video not functioning.
1) Restart the TV:
The first step in resolving Amazon Prime video not functioning issues — whether on your TV, smartphone, or computer – is to restart your device. This ensures that the problem was not caused by a transitory flaw in the system. It will restart your internet connection and reconnect you to the Prime Video servers after refreshing the system.
To repair Prime Video not working on your TV, simply restart it by unplugging and reconnecting it to the power supply. Try opening Amazon Prime Video again when the TV boots up to see whether it works.
2) Check If Your Amazon Account Is Still Active:
Following that, you must check that your Amazon Prime Video account is active. As you are surely aware, not all of the videos on Amazon Prime are free. As a result, if your subscription has expired, you will be unable to access some films. Whether you have a monthly or annual membership, you must still validate the status of your account.
Follow these steps to validate the status of your Prime Video account:
- Go to Amazon’s Your Account page.
- Navigate to your Prime Video Settings.
- You may modify your account settings and subscription status from there.
If your subscription has expired, please re-subscribe to continue watching Prime Videos.
Furthermore, make certain that you are not utilizing your Amazon Prime Video account on several devices. You can only use the same account on two devices at the same time. If you’ve linked it to more than two devices, please sign out on the others.
3) Reinstall Amazon Prime:
If Prime Video continues crashing on your Samsung phone, try reinstalling the Prime Video app from the Play Store. This will correct any software bugs impacting the app’s functioning and reset it. Meanwhile, after the app is reinstalled, you’ll need to check in to your Amazon Prime Video account again.
4) Check your Internet Connection:
To enjoy continuous access to Amazon Prime Video and resolve Prime Video issues on your devices, make sure you have an active internet connection.
But first, make sure your internet connection is up and running. You may check if it works by opening another webpage in your browser. If not, go ahead and troubleshoot your internet!
- Reboot your router to resolve the issue of Prime Video not loading on the TV.
- Reboot your phone or PC.
- Toggle your phone’s Airplane mode on and off.
- If you’re on a mobile network, check your data balance.
If your network is operational but Prime Video is still unavailable, it’s time to do a speed test. You can also try suspending other online activities or switching networks to boost your bandwidth.
5) Disable the VPN:
You may be unable to stream Amazon Prime Video on your devices if you are linked to a VPN service. The reason for this is that Amazon may believe you’re in another country and prevent you from streaming anything.
To resolve this, unplug from your VPN or any proxy servers you’re using and refresh Prime Video.
6) Check If Amazon Is Down:
Attempting all of the solutions listed above should result in Amazon Prime Video loading or working on your devices. Whether not, we recommend checking to see if their server is down.
The most typical reasons for Prime Video not working include a bad internet connection, hardware, or software difficulties with your device, or when their server is unavailable.
In such a scenario, you should check to see if Amazon Prime Video servers are operational. You may use a service like a down detector to see whether Prime Video is operational or not.
If you discover that Prime Video is unavailable, your only option is to wait until Amazon resolves the issue.
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This Article is Updated.