Not Receiving FaceTime Calls On Mac – A Solution that you Need to Explore

Not Receiving FaceTime Calls On Mac

Are you curious about not receiving FaceTime calls on Mac? Don’t panic! We are providing you with the best solutions for what you’re looking for.  

An excess of a device can make its ecosystem down or loaded, which sometimes makes it falter. Similarly, if you are not receiving FaceTime calls on Mac, there can be a small or big reason behind it and the reason for the down device.

But let us tell you it’s not a big problem at all. You don’t need to take it head over heels. Let’s explore the reasons behind this complication as well as the solutions for this problem.

Are you anxious to read them? Let’s fall into it. 

Not Receiving FaceTime Calls On Mac – Reasons And Solutions 

Internet Connection

The first and foremost reason can be a slow internet connection. Sometimes, your Mac is connected to the internet, but it does not have enough strength to work. For this, you have to make sure that the internet has enough strength to deliver and receive your data. 

You can use different apps which check your internet access and check whether it’s working or not. 

There can be a reason for VPN, which makes internet access slow. Therefore, you have to disable VPN and check if FaceTime is making calls now or not. 

But still, if you are not receiving FaceTime calls on Mac, go to other processes. They may help you to sort out your problem. 

Set DNS To Google Public DNS 

Alternating the Domain Name System (DNS) settings on your Mac can also aid issues with slow Internet browsing. For faster Internet connection, utilizing Google DNS servers and are suggested. Both are considered faster than the DNS servers, which Internet service suppliers provide. Once you have set DNS, save settings, and exit. Now, you can use Facetime and would be able to make/ receive calls. 

Manage Phone Number And Email Address 

FaceTime must be instituted accurately on your Mac; it will work purposefully if you cannot send or make FaceTime calls and are getting problems. There can be an incorrect phone number or email address or something similar. You need to verify your FaceTime phone number or email address and ensure that it is set clearly.

Unavailability In Regions

Facetime is not currently at hand in some regions/ countries, e.g., Egypt, Qatar, Saudi Arabia, Jordan, Tunisia, and the United Arab Emirates. Therefore, if you are living in these countries, you will be able to access Facetime. 

These were the reasons which can be reasons for FaceTime not working on Mac but working on iPhone. 

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Reactivate FaceTime

In this step, you have to disable your FaceTime on your Mac and reactivate it again. It would fix the things which are blocking ways on the Mac to receive FaceTim calls. 

Here, you need to follow two methods to reactivate FaceTime to this issue. 

  • First Method To Reactivate FaceTime – Use Menu Bar 


  1. Launch FaceTime and click FaceTime on the given Menu Bar. 
  2. Choose ‘Turn Facetime Off’ This will turn off all the FaceTime activities, including audio/video calls on Mac. Now, close and re-open the Mac and use its services.
  3. There is a turn-on button on the left side of FaceTime. Click this button, and FaceTime will start working again. You can also turn on FaceTime from the menu bar. Wait for a few seconds, and then check your calls history/ contacts on FaceTime. 

You can also make a test call on your FaceTime number and check if it’s receiving/making a call to your Mac. 

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  • Second Method To Reactivate FaceTime – Use Menu Setting

Though the first method is also comprehensive and easy to apply, another method has also provided you to disable or reactivate FaceTime on Mac. so that better results can be gained.


  1. From the menu bar of FaceTime, select ‘Preferences. It will launch the Facetime settings menu.
  2. Click on the ‘enable this account’ option, given below the Apple ID account. This will close your FaceTime on your Mac. 
  3. Close the FaceTime and then restart the app; turn on the button to use FaceTime.

Simply go to the menu bar > preferences > turn FaceTime on to re-enable its services.

FaceTime Contact Addresses

A problem caused by your own is that you have different addresses (phone numbers and emails) linked with your Apple ID. Now, make sure that you manage iPhone and Mac to receive FaceTime calls through the same addresses. For instance, if your iPhone receives calls by email one and email 2, but your Mac manages to receive FaceTime calls by email 1, if there is a  FaceTime call made to Email 2, it will not be received by the Mac. It will only ring on your iPhone.

Now, the question is: How to set up Macbook’s FaceTime contact addresses?

We are also providing you an answer on how you can configure your Macbook’s Facetime contact addresses. There are a few steps to follow: 


  1. Open the menu bar and select Preferences.
  2. On the settings menu of FaceTime and check whether your preferred contact addresses are enabled or not. If not, make them enable. Therefore, it can make FaceTime calls on your Mac. 
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Date And Time Settings 

Another reason which can make it not to receive FaceTime calls on Mac. Sometimes, there is a need to check on the date and time. Because the incorrect date and time make a mac not notify you about the FaceTime calls, make sure that your device automatically updates the date and time without your input. 

  1. Open the menu bar and select ‘date and time preferences.’ 
  2. Navigate Date and Time, click the lock icon which appears at the bottom left corner. 
  3. You will be asked to enter your Mac’s password to change your date and time. 
  4. Ensure that the ‘set date and time automatically’ checkbox is ticked. 

 FaceTime Server Status

It is not always compulsory that there is a problem by your side or in your Macbook device. Sometimes, Apple jots down the FaceTime app to fix crucial issues (bugs). It may happen because these bugs hinder the app’s performance or expose users to security danger. 

In this case, nothing is in your hand. You can sit and wait for the app to assemble again. But, you can check whether servers take down the app or not. 

For this, visit the apple system page; if there is a green circle in front of FaceTime, it means that the app is working. If there is no green circle, it means you have to wait for servers. 

Sign Out of Apple ID

If the issue remains going, you have to disconnect your Apple ID account from the app. Through simple steps, you can disconnect your ID. 


  1. Open FaceTime and select Preferences.
  2. Click the sign-out button at the right of your Apple ID. 

For signing in to the account, follow the same steps after closing FaceTime.

Update macOS 

As you have come to know that bugs can ruin the performance of the FaceTime app on Mac. But Apple servers fix this issue by taking apps down or updating the OS. If you are still facing the issue of not receiving Facetime calls on Mac, check the latest version of macOS. If Mac has not updated this version yet, then update it as soon as possible. 

Turn Off Mac

 We recommend you give it a baby start. Remember to close all active While suggesting this solution, we know it is not easy to turn off your Mac. But a simple restart can fix it. Sometimes, when you do not turn off your Mac for a long time, it creates bugs and disables the Mac from receiving Facetime calls. Keep this in mind to close all necessary apps manually so you don’t lose any unsaved documents.

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Frequently Asked Questions

A few of the questions which you frequently ask are also answered in this article. Let’s have a look at them. 

Why Is My Facetime Calls Not Coming Through? 

 We know that not receiving FaceTime calls on Mac can make you cut off your family and friends. It may create a big problem for you and, of course, for your loved ones. But before getting tense about it, have a look at your Do Not Disturb option. 

Sometimes, you mistakenly touch this option, and it obstructs/blocks in receiving incoming FaceTime calls on Mac. 

Why Am I Not Receiving A Call From A Particular Contact?

There is also a problem of not receiving calls from a particular contact. It makes things suspicious. But, again, no worries. You only need to check that you have not blocked that particular contact. 

Contrarily, if you can not make a call to a particular person, confirm that that contact has not blocked you (call the contact for another number). 


Here you go with the best information! We hope that this article will help you with what you are looking for. A variety of reasons and solutions have been provided to you in this article. Reliable and proven solutions are discussed. Moreover, keeping this article under your eye can save your time to search solutions for not receiving Facetime calls on Mac.

This Article is Updated.

Robert Smith
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Robert Smith

Robert Smith is a technology lover and loves to write about laptops, monitors, printers, tablets, Apple products and anything that's related to computers and games. He is passionate enough that he maintains this blog regarding tech updates on a daily basis.